I Design with words
Conversation Designer | Chatbot | UX Writer
Hey, my name is Giuliana and I’m socially awkward at first!
This is not an excuse, it is what it is. And decided to say it due I have been struggling at interviews! Yes, I’m that candidate that makes jokes, paralyzed, or excuses themselves for their non native English when it isn’t bad at all.
I need time to feel comfy, concentrate, and do my best.
They have something to say about my work.
Giuliana has got laser-point precision when it comes to UX. She helped me craft Somos Impulso’s Web architecture from an user experience and inclusion perspective.
Keni bot is ingenious, funny and problem solving. We’ve reduced the user contact rate by 78%
Conversational Design – Chatbot
Happy path to buy a seat for a flight
How did I become a Freelancer and Senior Content Designer?
Well, that’s a long story but basically with time, effort, lots of Youtube tutorials, Medium posts, and free online stuff. Allowing myself to fail knowing I was in the right path.
Started as International Journalist in my early 20’s, got a Copywriting opportunity later, managed Social Media after, decided to jump in UX Writing near my 33’s. In the Covid pandemic I was inspired and push forward to become a full-time freelancer.
Also, I have been perfecting my writing skills and published three books.
As an immigrant, latina, woman, and queer, I do my very best to create inclusive content.
Tools I love